Terms and Conditions

Scope and acceptance

These Terms and Conditions ("Terms") govern all general contracting, construction, staging, marketing, property management, and related services ("Services") provided by Sandy Shoals Ltd ("Company," "we," "us") to any client ("Client," "you"). By signing a proposal, work order, or contract with the Company, or by engaging the Company to perform Services, you agree to be bound by these Terms.

Sandy Shoals Ltd is a corporation organized under the laws of the United States, with its office at 101 Main Street, Old Saybrook, CT 06475.

Written contract required

All contracts will be provided to you in writing before work begins. The written contract will include, at minimum:

• The entire agreement between the Company and Client
• A description of the work to be performed and materials to be used
• The dates or estimated dates when work will begin and be substantially completed
• The total contract price and payment schedule
• A notice of the Client's cancellation rights (see Section 5)

No work will begin until the written contract is signed by both parties.

Payment terms and deposits

Any deposit required prior to the start of work will not exceed one-third (1/3) of the total contract price, consistent with applicable state law. Progress payments will be tied to work actually completed. Final payment is due upon substantial completion of the Services, subject to any agreed punch-list items. Late payments may accrue interest and may result in a pause of work until the account is brought current.

Payments are accepted by card and bank transfer and are processed by our payment processor, Stripe. The Company does not receive or store full payment card details. Charges will appear on your statement as Sandy Shoals Ltd.

Change orders

Any change to the scope of work, materials, price, or timeline must be documented in a written change order signed by both the Company and the Client before the additional work begins. Verbal changes or approvals are not binding.

Right to cancel

If this contract was entered into as a result of a personal, in-home solicitation, you have the right to cancel this transaction, without penalty or obligation, within three (3) business days from the date of the transaction. Notice of this right, along with a cancellation form, will be provided to you as required by law. To cancel, you must provide written notice to the Company at the address listed in your contract before midnight of the third business day.

Cancellation policy

Beyond the three-day right described in Section 5, either party may cancel a contracted project by giving written notice to the other. The consequences depend on the stage of the work at the time notice is received:

• Before work begins and before materials are ordered. The project is cancelled at no charge and any deposit is refunded in full.
• After materials are ordered but before work begins. You are responsible for the cost of materials already purchased and any non-refundable supplier or restocking charges. The balance of any deposit is refunded.
• After work has begun. You are responsible for work completed to date, materials purchased, and any subcontractor commitments the Company cannot cancel without charge. The balance of any funds held is refunded.

Scheduled appointments, walkthroughs, and consultations may be rescheduled or cancelled at no charge. We ask for as much notice as you can reasonably give.

The Company may cancel a project if the site is unsafe, if access to the property is not provided, if required permits are denied, or if the account is past due. In those cases you are billed only for work completed and materials purchased to that point.

Refund policy

Funds are collected against an approved written scope. Any amount collected that is not applied to completed work, purchased materials, or committed subcontractor costs is returned to the Client.

• Unused funds. On completion or cancellation of a project, unused funds from an approved scope are refunded to the Client.
• Method. Refunds are issued to the original payment method wherever possible. Where that is not possible, refunds are issued by check or bank transfer.
• Timing. Refunds are initiated within ten (10) business days of the project being closed out or cancelled. Card refunds may take an additional five to ten business days to appear, depending on your bank.
• Workmanship. If work is defective, our first remedy is to correct it at no additional charge under Section 12. Where correction is not practical, a refund or credit for the affected portion of the work will be issued.

Deposits are refundable as described in Section 6. Fees paid to third parties on your behalf — permit fees, municipal charges, and non-refundable supplier deposits — are refundable only to the extent the Company can recover them.

Returns and physical goods

Sandy Shoals Ltd is a services business. We do not operate an online store and we do not sell physical goods directly to consumers, so no general return policy applies to purchases made through this website.

Materials, fixtures, and furnishings are purchased as a component of a contracted project. Where such items are returnable, returns are governed by the supplier's or manufacturer's policy, and the Company will process the return on your behalf. Custom-ordered, cut-to-measure, and installed items are generally not returnable. Staging furnishings supplied on a rental basis remain the property of the Company or its vendor and are collected at the end of the staging period.

Dispute and chargeback policy

The Company encourages Clients to first raise any concern directly so it can be addressed promptly. We are dedicated to client satisfaction, so that the closing of a property can happen or clients move into a home they love. If you are not happy, we will do what it takes to get you the result that was contracted for.

To raise a concern, contact us by phone at 860-391-9461 or by email at luxurynectar@gmail.com. We aim to acknowledge every concern within two (2) business days and to propose a resolution within ten (10) business days.

If a billing item appears incorrect, please contact us before disputing the charge with your bank or card issuer. Most billing questions are resolved faster directly, and we will provide the underlying invoices, change orders, and subcontractor records supporting any amount charged. If a dispute is filed, we will respond with that documentation.

If a concern cannot be resolved directly, the parties will attempt in good faith to resolve it through mediation before pursuing other remedies.

Permits

Where a project requires a building permit or other municipal approval, the Company will obtain the necessary permits unless otherwise agreed in writing. Work requiring a permit will not begin until the permit is issued.

Payment collection and subcontractor disbursement

For projects where the Company collects payment from the Client on behalf of subcontractors or vendors, the Company acts as the general contractor of record and is solely responsible for coordinating and disbursing payments to subcontractors for work performed. The Client's payment obligation to the Company is separate from, and not conditioned upon, the timing of the Company's payments to its subcontractors.

Warranties

The Company warrants that work will be performed in a workmanlike manner consistent with industry standards. Manufacturer warranties on materials and products are passed through to the Client where applicable. Except as expressly stated, the Company makes no other warranties, express or implied.

Limitation of liability

To the fullest extent permitted by law, the Company's liability for any claim arising from the Services is limited to the amount paid by the Client for the specific Services giving rise to the claim. The Company is not liable for indirect, incidental, or consequential damages.

Real estate and marketing services

Where Services include staging, marketing, advertising, or business-development support related to a real estate transaction, such Services are advisory and preparatory in nature. The Company does not act as a licensed real estate broker or agent unless separately disclosed, and any real estate transaction remains subject to the terms of the Client's agreement with their licensed real estate agent or broker.

Property, rental, and short-term management

Where Services include ongoing property management, long-term rental management, or short-term and vacation rental management (including listings on platforms such as Airbnb and Vrbo), those Services are governed by a separate written management agreement setting out the term, the management fee, the scope of authority granted to the Company, and how rental income and expenses are handled.

The Owner remains responsible for maintaining property insurance appropriate to the use of the property, for any mortgage, tax, and association obligations, and for compliance with local ordinances governing short-term rentals, including registration, permitting, occupancy limits, and lodging taxes. The Company will advise on these requirements where it can, but the Owner is responsible for the lawful use of the property. Management agreements may be terminated as provided in that agreement.

Entire agreement

These Terms, together with the signed written contract and any change orders, constitute the entire agreement between the Company and the Client regarding the Services and supersede any prior discussions or proposals. If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. The Company may update these Terms from time to time; the version in effect when your contract is signed governs that project.

How to reach us

Questions about these Terms, a project, an invoice, or a refund should be directed to:

• Sandy Shoals Ltd, attention Matthew J. Diamond, Owner
• 101 Main Street, Old Saybrook, CT 06475, United States
• Phone: 860-391-9461
• Email: luxurynectar@gmail.com